Every business leader relates to those sleepless nights spent lying awake wondering, “Why isn’t my sales team hitting our goals? Who’s crushing it, and who’s slacking? What does Bill even do all day?” A Microsoft survey showed that 85% of leaders believe the shift to hybrid work has made it challenging to have confidence that their employees are being productive. The temptation to micromanage and hover over the team’s every move is strong, especially when many employees are working remotely. But there’s a better solution–AI-powered performance intelligence tools that help employers reduce micromanagement and get workplace performance back on track.
One such tool is net2phone Coach, a workforce intelligence and coaching platform that elevates employee performance and productivity through AI-powered insights. With net2phone Coach, employers can monitor their employees’ performance in real time, tracking productivity and giving them the necessary coaching to reach their goals. The platform analyzes real-time communication across various channels — calls, SMS, chats, emails, and video meetings — and examines key areas such as response time, sentiment, tone, and performance trends. It then provides actionable insights that help each employee identify areas for improvement and support productivity, erasing the need for micromanaging.
“net2phone Coach is designed to bridge the gap between human interactions and AI-driven optimization,” said Zali Ritholtz, net2phone’s COO. “Our workforce intelligence and coaching platform offers a unique approach to workforce optimization and business efficiency with AI-powered intelligence.”
An AI-Powered Coach
For a business leader, it all comes down to the bottom line. A business needs to hit certain numbers to remain profitable, and issues with productivity or communication can drag everyone down. At the same time, a manager can’t be everywhere at once. They have certain responsibilities to fulfill, and every second spent monitoring and correcting employee behavior takes away from their own productivity. Instead, they can rely on automated coaching tools to be their eyes and ears, using real-time, AI-powered insights to track productivity, assess sentiment, and identify top performers and areas for improvement.
As AI-driven productivity tools become more common, demand has shifted toward platforms like net2phone Coach as a means to bridge the gap between remote and in-office work. With the net2phone Coach platform and modern Dashboard, businesses have several tools at their disposal to improve workforce performance, decision-making, and accountability. These include the ability to:
- Examine employee interactions to identify patterns behind top-performing behaviors.
- Generate customized coaching recommendations for every employee, resulting in effective communications with customers and among teams.
- Provide guidance in real time during meetings, calls, and written exchanges to ensure access to actionable insights.
- Access performance metrics, benchmarking reports, and sentiment analysis to spotlight areas of improvement.
When an employee is performing well, a manager can use the platform to determine what’s contributing to that success. When they’re struggling, the platform can identify what’s missing and help them correct their behavior in real time, even in the middle of a call or a meeting. If a manager wants to see for themselves how their team is performing, they can access metrics and reports that offer a holistic view into what’s working and what isn’t.
Not only are these AI-powered coaching tools effective, they’re also affordable. Net2phone Coach plans start at $50 a month, giving business leaders the tools they need to ensure a productive workforce without breaking the bank. Each plan includes access to both net2phone Coach and net2phone’s UCaaS/business phone platform, which comes with a host of advanced features to make communication between teams as seamless as possible. The platform is also scalable, allowing companies to grow their workforce without restriction. These remote coaching platforms are especially helpful for businesses that specialize in customer support or a combination of remote/hybrid sales. This is because its AI-driven coaching and automated improvement suggestions teach employees how to best communicate with customers and each other, supporting long-term growth.
net2phone Coach is a natural next step for a company like net2phone, a reliable provider of intelligent communications-as-a-service for businesses and contact centers. It follows on the back of net2phone AI Agent, a powerful tool that enables businesses to automate sales, support, and administrative tasks. net2phone’s other offerings include Unified Communications as a Service (UCaaS), Contact Center as a Service (CaaS), and SIP trunking, which it provides to hundreds of thousands of businesses worldwide.
“As a provider of cloud-based communication services, net2phone is excited to launch new artificial intelligence insights through net2phone Coach,” said Jonah Fink, President of net2phone. “We believe we have both the technology and the track record to deliver a product like net2phone Coach. Now, companies and employees grappling with questions around the effectiveness of remote work have a clear solution.”
Remote work is not going anywhere anytime soon, which means managers will need to integrate emerging technology into their workforce if they want to maintain productivity amongst their employees. Platforms like net2phone Coach are simply the latest example of how AI is reshaping the way we work. As artificial intelligence evolves and spreads through nearly every industry, managers who embrace its potential are better positioned to stay ahead of the curve.
Spencer Hulse is the Editorial Director at Grit Daily. He is responsible for overseeing other editors and writers, day-to-day operations, and covering breaking news.
